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Privacy Policy


This privacy policy sets out how the Gloucestershire Chilli Farm uses and protects any information that you provide when you use this website. The Gloucestershire Chilli Farm is committed to ensuring that your privacy is protected so should we ask you to provide information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. The Gloucestershire Chilli Farm may change this policy from time to time by updating this page so please refer to it periodically to ensure that you are happy with any changes.

What we collect

We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• Information from cookies, see below.

This information may come from:
• You, when you buy products from our website or subscribe to receive our newsletter
• Your browsing history on our website
• The devices you use to browse our website

How we use your information

We use your information in a number of different ways, depending on the information. Below we set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use it: To deliver your purchases to you
Why we use it: So that we complete our contract with you and successfully deliver your order

How we use it: Send you emails, including order confirmations
Why we use it: So we can tell you your order is on its way

How we use it: Keeping you updated on offers, new products and news via occasional newsletter
Why we use it: With your consent, to keep you up to date

How we use it: Fraud prevention and detection
Why we use it: To prevent and detect fraud against either you or the Gloucestershire Chilli Farm

How we use it: Showing you Gloucestershire Chilli Farm adverts as you browse the internet
Why we use it: So you can see our latest products and offers

How we use it: Finding out your shopping preferences
Why we use it: To ensure that we are delivering what you want

Your payment information

Your card’s security/CVV code (for your peace of mind, we don’t keep them).

How we use it: Take payment, and give refunds
Why we use it: So you can receive your order, or return it

How we use it: Fraud prevention and detection
Why we use it: To prevent and detect fraud against either you or the Gloucestershire Chilli Farm

Purchase history

All of your past orders.

How we use it: So we can fulfil and refund orders, and so we know which products you like
Why we use it: So we can complete our contract with you and know which products to keep stock of

How we use it: Provide customer service and support, with both orders and returns
Why we use it: So shopping with the Gloucestershire Chilli Farm is always easy and enjoyable

Information about your phone or laptop, and how you use our website

Including your IP address and device type and, if you opt in, your location data, as well as how you use our website.

How we use it: Improve our website and set default options (such as currency)
Why we use it: So shopping with us is easy and enjoyable

How we use it: Protect our website
Why we use it: To prevent and detect fraud against either you or the Gloucestershire Chilli Farm

Your responses to surveys, competitions and promotions

How we use it: Run the survey, competition or promotion
Why we use it: So you can enter or have your say

You can change your preferences at any time and you don’t have to give us any of this personal information if you don’t want to. To make any changes on what information you share and how we use it, go to the ‘My Account’ section of our website, or contact our HQ on +44 (0) 1452 260155. If you choose not to share your information, you may not be able to shop with us online and you will not receive our offer updates and latest news – but it is your choice to make and we are happy to help you in any way.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Keeping your information safe

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website there will be a box that you can click to indicate that you are happy for the information to be used for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@gloschillies.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at info@gloschillies.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.